Teleport

Executive, Customer Care

Teleport

full-time

Posted on:

Location Type: Hybrid

Location: Sepang • Malaysia

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About the role

  • Respond to customer queries promptly and professionally through multiple communication channels such as email, chat, and social media.
  • Provide clear and accurate information or solutions to merchants and consumers.
  • Ensure timely follow-up on customer issues to deliver exceptional service.
  • Identify and escalate complex or unresolved issues to the appropriate internal teams.
  • Maintain proper documentation of customer interactions and service requests.
  • Participate in training and development initiatives to enhance technical knowledge and customer service skills.
  • Support the team in maintaining service quality standards and achieving overall business objectives.

Requirements

  • Previous experience in **customer service or customer support roles** is preferred.
  • Ability to **work rotating shifts**, including weekends and public holidays.
  • Strong **communication and interpersonal skills** with a customer-focused mindset.
  • Experience using **multiple communication channels such as email, chat, and social media**.
  • Background in **logistics (air or road transport)** will be an added advantage.
  • Experience in **e-commerce or start-up environments** is highly advantageous.
  • Ability to **handle customer issues professionally and escalate when necessary**.
  • **Fresh graduates are encouraged to apply.**
Benefits
  • Unlimited training -You will have access to a wide range of learning resources including Notion!
  • Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
  • Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
  • Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer supportlogisticse-commerce
Soft Skills
communication skillsinterpersonal skillscustomer-focused mindsetproblem-solvingprofessionalism