Sales Enablement Analyst – Solution Architect
Teleperformance
full-time
Posted on:
Location Type: Remote
Location: Croatia
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About the role
- You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies.
- You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation.
- Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs.
- You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution.
- You present complex concepts in clearly structured, visually appealing presentations.
- You keep a constant eye on current market and technology trends and proactively contribute new ideas.
- In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous improvement of our delivery models and best practices.
Requirements
- Completed degree in business administration, business informatics, or a comparable field preferred but not mandatory
- Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting, or Solution Design
- Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
- Strong understanding of digital business models, modern CX technologies, automation, and AI applications
- Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating cross-functional teams
- Confident presence, strong analytical skills, and strategic thinking
- Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and visually present complex concepts
- High level of self-drive, solution-oriented approach, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
- Very good German and English language skills, both written and spoken
Benefits
- Flexible working hours
- Employee training
- Innovative projects
- Supportive, collegial work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experiencesolution designdigital business modelsCX technologiesautomationAI applicationsproposal preparationtender documentationanalytical skillsstrategic thinking
Soft Skills
self-drivesolution-oriented approachenthusiasm for digital transformationstrong presencecollaborationcommunicationcreativityadaptabilityteam coordinationcontinuous improvement