Operations Customer Expert, French and English-Speaking
Teleperformance
full-time
Posted on:
Location Type: Office
Location: Tbilisi • Georgia
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Salary
💰 GEL 2,570 per month
About the role
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Proficiency in French at a minimum of B2 level
- English language proficiency at a minimum of B1 level
- Strong customer service orientation
- Ability to communicate effectively and clearly with various customer types
- Good PC skills, including familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer, along with excellent typing proficiency
- Creative mindset and a team spirit
- Willingness to work shifts, weekends, and public holidays
- Previous experience in a similar position is advantageous
Benefits
- Gross salary of GEL 2570 plus performance bonus
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners
- Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Centrally located, modern offices, game zones, and relaxation areas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetyping proficiencyWindows XPMicrosoft OutlookMicrosoft WordInternet Explorer
Soft Skills
customer service orientationeffective communicationcreativityteam spirit
Certifications
French language proficiency B2English language proficiency B1