Customer Service Representative, Finnish Speaker
Teleperformance
Customer Service Representative, Serbian Speaker
Teleperformance
contract
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €21,262 per year
Job Level
Mid-LevelSenior
About the role
- Act as a customer support advisor for Booking, understanding and identifying customer needs
- Listen, respond and mediate between international travellers and accommodation suppliers worldwide
- Clarify inquiries about service, payment and technical requirements via email and phone
- Provide accurate information and follow set processes
- Ensure a high level of customer service and resolve customer issues
Requirements
- Serbian: C2 level and advanced English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
