Teleperformance

Bilingual Digital Business Support Agent

Teleperformance

full-time

Posted on:

Location Type: Hybrid

Location: Waterloo • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $16 - $18 per hour

About the role

  • Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
  • Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
  • Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
  • Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.

Requirements

  • High school diploma
  • Bachelor’s degree (preferred)
  • Strong communication skills
  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Must be a team player with strong communication & customer service skills
  • Ability to stay on task when working independently
  • Must be able to organize and manage multiple tasks in a fast-paced environment
  • Computer savvy – skilled in the use of software
  • Problem solving
  • Resource management
  • Strong ability to understand Technology and new Technology Concepts
  • Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)
  • Experience with VW/Audi or relevant technical product knowledge
  • Possess a high-level understanding of vehicle electronics.
  • Have a passion to understand how “things” work.
Benefits
  • Competitive salary with incentive programs
  • Medical and Dental benefits
  • Employee Family Assistance Programs
  • Rewards & Recognition programs
  • Continuous learning through progressive training that is specific to your tenure and skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CRMproblem solvingcomputer networkingvehicle electronicstechnical product knowledge
Soft Skills
communication skillsanalytical thinkingconceptual thinkingteam playercustomer service skillsindependent workorganizational skills
Certifications
high school diplomaBachelor’s degree