Teleperformance

Bilingual Healthcare Customer Service Representative

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Meet sales objectives as defined

Requirements

  • Bilingual Spanish/English
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • 6 months Call Center experience, preferred
  • Ability to use Windows operating systems
  • 6 months sales experience minimum
  • Able to work independently
  • Ability to stay composed and objective
  • Superior negotiating skills
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesales experiencetyping 25 wpmWindows operating systems
Soft Skills
bilingual Spanish/Englishcalmnessde-escalationindependencecomposureobjectivitynegotiating skills
Certifications
High School GraduateGED