Teleperformance

Sales Customer Service Specialist

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Job Level

Junior

About the role

  • Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
  • Calmly attempt to resolve and de-escalate any issues.
  • Escalate interactions when necessary and appropriate.
  • Respond to requests for assistance and/or possible processing payments.
  • Track all call related information for auditing and reporting purposes.
  • Provide feedback on call issues.
  • Meet sales objectives as defined.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencesales experiencetyping speedWindows-based systems knowledge
Soft Skills
problem-solvingcommunicationde-escalationfeedback provisioncustomer connection
Certifications
High School DiplomaCollege degree