Customer Support Specialist, Croatian, English
Teleperformance
part-time
Posted on:
Location Type: Office
Location: Zagreb • Croatia
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About the role
- Support and advise clients by answering their questions over the phone
- Inform and advise on products and services
- Answer calls and e-mail for the client
- Clearly identify customer concerns and offer acceptable solutions
- Manage and document actions and processes in the software
Requirements
- Advanced level of English in spoken and written
- Native level of Croatian
- Experience in Customer Service roles
- Good knowledge of computer and smartphone use
- Enjoy communicating on the phone
Benefits
- A company based on German standards and international opportunities
- Professional training and constant development
- Offices in a high-tech modern building in Zagreb
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingadvisingdocumentationphone etiquetteactive listeninginterpersonal skillssolution-orientedconcern identification