Teleperformance

Healthcare Customer Service Representative, RN, CNA, CMA

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Job Level

Junior

About the role

  • Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Requirements

  • High School Diploma or equivalent (CNA/CMA)
  • College degree (RN)
  • Minimum of 6 months of healthcare/customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems
  • Must hold an Active License for the RN role
  • Must have proof of school/experience for CNA/CMA role, Active license is preferred
  • Must be comfortable working in a call center environment as this is not patient facing.
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall trackingpayment processingtypingde-escalation
Soft Skills
communicationproblem-solvingcalmness under pressurefeedback provisionupselling
Certifications
High School DiplomaCNACMARN License