Teleperformance

Technical Support Representative

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Arizona • Connecticut • United States

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Job Level

Junior

About the role

  • Find innovative ways to respond to varying questions, issues, and concerns.
  • Provide front line, first level, technical assistance for consumers.
  • Support Client specific high-speed internet services delivering an exceptional customer experience.
  • Troubleshoot and resolve technical problems, within a fast-paced, customer-facing environment.
  • Provide assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Deliver support for internet service and connectivity issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous, and friendly with customers at all times.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments and TP policies.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical assistanceinternet connectivityperformance troubleshootingoperating system configurationPC configurationbrowser configurationtrouble ticket managementdata network issuestyping (25 words per minute)
Soft Skills
customer servicepatiencecourtesyfriendlinessproblem-solvingtime managementcommunicationadaptabilityattention to detailinterpersonal skills
Certifications
High School Diplomaequivalent certification