Teleperformance

Customer Support Specialist, Slovenian Speaking

Teleperformance

contract

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Support international travellers and accommodation partners via phone and email.
  • Understand customer needs and provide clear, accurate, solution-oriented assistance.
  • Handle inquiries related to services, payments, and technical issues.
  • Mediate between guests and suppliers to ensure smooth communication and positive outcomes.
  • Follow internal procedures and maintain high service standards in every interaction.

Requirements

  • Slovenian C2 and advanced English.
  • Excellent written and verbal communication skills.
  • Comfortable using Office 365, CRM systems, and digital tools.
  • Strong problem‑solving mindset and ability to stay positive under pressure.
  • Goal‑oriented approach and adaptability to changing priorities.
  • Interest in travel or accommodation platforms.
  • Previous experience in customer service or contact centers is a plus.
  • Valued Skills
  • Process improvement mindset
  • Team collaboration and idea sharing
  • Emotional intelligence and empathy
  • Open‑mindedness and critical thinking
  • Solution‑oriented approach
  • Proactive and innovative attitude
Benefits
  • Full‑time contract: 38.5 hours/week (Monday to Sunday)
  • Rotating schedule between 09:00 and 20:00
  • Two days off per week
  • Temporary contract with potential for long‑term continuity
  • 27 working days of annual leave
  • Flexible benefits after probation (transport, childcare)
  • Multicultural and international work environment
  • Modern offices well connected to public transport near Glòries (Westfield)
  • 3 weeks of initial training plus ongoing coaching
  • Opportunities to grow within a leading customer service department
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written communicationexcellent verbal communicationproblem-solvingadaptabilitygoal-orientedemotional intelligenceempathyteam collaborationcritical thinkingsolution-oriented