Customer Support Engineer – MedTech
Telepaxx Medical Data GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Competent point of contact for users and IT staff from our customers' PACS teams on technical questions related to the use of our image data management solutions
- Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
- Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers
- Analytical approach: perform root-cause analyses and work across departments to resolve incidents
- Monitor services and applications on internal and customer systems
- Responsible for operating and managing the archive applications in our data centers
- Actively contribute to the continuous improvement of our support and operations processes
Requirements
- Completed vocational training or degree in computer science or comparable qualification
- Solid knowledge of clinical IT, especially PACS systems and communication standards such as DICOM, IHE and HL7
- Preferably practical experience with Windows Server, SQL databases and archive systems
- Strong communication skills and service-oriented mindset
- Enjoy working directly with customers
- Very good German language skills (at least C1 level) and good English skills
Benefits
- A collegial, appreciative and motivating working environment that supports each other and celebrates successes as a team
- Plenty of scope to implement your own ideas
- Meaningful work: you directly contribute to optimal patient care – a role with real impact
- The opportunity to contribute to innovative MedTech and HealthTech solutions
- Flexible working time models: full-time or part-time from 30 hrs/week
- Short decision-making paths and agile working methods
- A permanent position with attractive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root-cause analysis1st-level support2nd-level supportcloud solutionsarchive applicationsfrontend serversWindows ServerSQL databasesimage data management
Soft Skills
strong communication skillsservice-oriented mindsetanalytical approachcustomer interactioncollaboration
Certifications
vocational trainingdegree in computer science