TeleMedik

Bilingual Customer Service Representative

TeleMedik

full-time

Posted on:

Location Type: Office

Location: Guaynabo • Puerto Rico

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Job Level

Junior

About the role

  • Communicates with members by phone to provide information about services covered under their respective health insurance plan.
  • Provides guidance, support, and educational services on non-clinical matters related to coverage and promotions of different plans.
  • Handles incoming calls and refers them to the appropriate resources based on the member’s specific needs.
  • Documents transactions by recording details of inquiries and actions taken.
  • Refers unresolved customer complaints to the supervisor or designated departments for further investigation.
  • Provides support for other Contact Center projects.
  • Participates in training and development sessions.
  • Performs other related duties as assigned.
  • Ensures confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA.

Requirements

  • Associate’s or bachelor’s degree from an accredited institution with a minimum of one (1) year of customer service experience, or a high school diploma with a minimum of three (3) years of customer service experience.
  • Must be customer-service oriented with strong interpersonal skills.
  • Must demonstrate empathy, a sense of urgency, and follow-up skills to resolve any outstanding situations.
  • Proficiency in the use of computer-based customer service platforms.
  • Fully bilingual (English and Spanish), both verbal and written.
  • Availability to work a fixed schedule (Monday through Friday), holidays, and weekends as needed.
Benefits
  • Christmas Bonus, as established by law.
  • Health Insurance and Life Insurance.
  • 401(k) Retirement Plan.
  • Paid leave benefits.
  • One (1) personal day.
  • One (1) birthday celebration day.
  • Training in customer service, regulatory, and healthcare topics.
  • 24/7 Telemedicine services.
  • Free employee health and wellness programs.
  • Opportunities for professional growth and development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencebilingual (English and Spanish)documentation skillscompliance with HIPAAproblem resolution skills
Soft Skills
interpersonal skillsempathysense of urgencyfollow-up skillscommunication skills
Certifications
Associate’s degreeBachelor’s degree