Customer Service Representative
Teleflex
full-time
Posted on:
Location Type: Office
Location: Athlone • Ireland
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About the role
- Manage all orders and queries from our Indirect customers
- Help build and maintain a strong long term relationships with our Indirect based Team sales) and customers to maximize sales growth with the assistance of all appropriate resources within Teleflex
- Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space
- Work as part of a multi-disciplinary team, ensuring all orders received via email are processed accurately and promptly upon receipt
- Ensure that all customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily
- Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer
- Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
Requirements
- Education to Leaving Certificate level (or similar)
- A number of years experience of working in a fast moving customer service environment preferably within a multinational environment
- Excellent communication skills and a professional telephone manner
- SAP SD user level experience desirable
- Ability to work effectively within multi cultural team towards strict deadlines
- Accuracy and attention to detail are paramount
Benefits
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsprofessional telephone manneraccuracyattention to detailability to work effectively in a multi-cultural teamcustomer service experiencerelationship managementproblem-solvingtime managementteam collaboration
Certifications
Leaving Certificate