Teleflex

Customer Service Coordinator

Teleflex

full-time

Posted on:

Location Type: Office

Location: Athlone • Ireland

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About the role

  • Manage all orders and queries from our customers in our Iberia market.
  • Help build and maintain a strong long-term relationship with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex.
  • Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.
  • Work as part of a multi disciplinary team, ensuring all orders received via telephone,email, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
  • Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process daily invoicing.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy.
  • General Administration work
  • Adhere to the Teleflex Quality Management system.
  • Involvement in special projects as required.

Requirements

  • Fluency in Spanish & English essential
  • Experience in the Spanish medical device market desirable
  • Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
  • A number of years' experience of working in a fast-moving customer service environment preferably within a multinational environment.
  • Excellent communication skills and a professional telephone manner.
  • SAP SD user level experience desirable.
  • A self-starter / “Can do” approach and attitude
  • Ability to work effectively within multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Approachable and enthusiastic
  • Flexible and adaptable
  • Engaging and relating
  • Able to work on own initiative and as a team player
  • Good organizational skills with cultural awareness and sensitivity
  • Good judgment and problem-solving
Benefits
  • Teleflex is an equal opportunity employer.
  • Diversity fosters innovative thinking and entrepreneurship.
  • Comprehensive hiring process.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder processingbilling correctionsinvoicingcomplaint resolutionaccuracyattention to detailmultinational experienceSpanish medical device marketSAP SD
Soft skills
communication skillsprofessional telephone mannerself-startercan do attitudeteamworkflexibilityapproachabilityenthusiasmorganizational skillsproblem-solving
Certifications
Leaving Certificate3rd level qualification