Design & Onboarding Associate – L1
Telefónica Tech
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Own and drive to success Manage Service Onboardings enhancing service offerings to clients.
- Own onboarding of new or changed services and customers.
- Establish strong working relationships and understand all contractual obligations.
- Ensure appropriate resources, tools, processes, and commercials are in place.
- Be responsible for ensuring appropriate service level agreements (SLAs) are within scope.
- Identify and own risks and issues impacting onboarding deliverables.
- Consult with customers to create an Onboarding Schedule with defined timescales.
- Work closely with technical and non-technical teams to execute and coordinate tasks.
Requirements
- Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level.
- Experience of delivering, managing, and maintaining internal procedures.
- Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments.
- Ability to work interactively and flexibly with technical and service management teams.
- Strong communicator – verbal and written.
- Ideally one of the following: PRINCE 2, AGILE or MSP Foundation.
- Ideally ITIL 4 Foundation certified.
Benefits
- Inclusion is valued and differences are celebrated.
- Commitment to equity and accessible hiring practices.
- Employee Resource Groups for diversity and inclusion.
- Supportive networks like TogetHer for women.
- Professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT project deliveryservice onboardingrisk managementservice level agreements (SLAs)internal procedures management
Soft Skills
strong communicatorrelationship buildingflexibilityconsultation
Certifications
PRINCE 2AGILEMSP FoundationITIL 4 Foundation