Telefónica Tech

Technical Account Manager

Telefónica Tech

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

AWSAzureCloud

About the role

  • Act as a trusted technical advisor for customers, understanding their IT environments and business goals
  • Manage and validate documentation of the customer’s technology landscape
  • Conduct ongoing assessments to ensure technologies are fit for purpose and right-sized for current and future needs
  • Analyse consumption trends and forecast growth to support proactive infrastructure planning and right-sizing
  • Collaborate with business stakeholders to define and approve a roadmap aligned with strategic goals and evolving requirements
  • Represent customer needs within ITIL Problem Management processes
  • Assist in Change Advisory Board, Major Incident Reports, and Root Cause Analysis
  • Deliver technical reports during monthly service reviews and provide ad hoc advice as needed
  • Actively contribute to the identification and mitigation of technical risks
  • Actively contribute to CSIP process
  • Maintain industry certifications and stay updated on new technologies

Requirements

  • Experience in a customer-facing technical role is essential
  • AWS and Microsoft Azure (certifications desirable)
  • Application Transformation & Cloud Migration
  • Hands-on experience with IaaS, PaaS, and SaaS solutions in Public Cloud
  • Knowledge of M365, D365, SharePoint Online, Teams
  • Understanding of hosted infrastructure - virtualisation, networking, storage solutions
  • Backup, disaster recovery, and monitoring technologies
  • Understanding of practical application of enterprise AI components such as agentic AI, LLMs, predictive analytics and machine learning
  • Strong analytical skills, attention to detail, and ability to interpret data for reporting
  • Excellent communication and presentation skills, comfortable engaging both technical and non-technical audiences
  • ITIL framework and project lifecycle best practices
  • Security clearance would be advantageous
Benefits
  • Inclusion is celebrated and respected
  • Professional development opportunities
  • Employee Resource Groups (Diversity and Inclusion, Telefónica Tech Pride, etc.)
  • Commitment to equity and accessible hiring practices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSMicrosoft AzureIaaSPaaSSaaSM365D365SharePoint OnlineTeamsenterprise AI
Soft Skills
analytical skillsattention to detailcommunication skillspresentation skills
Certifications
AWS certificationMicrosoft Azure certification