Teledyne Technologies Incorporated

Field Service Engineer

Teledyne Technologies Incorporated

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products
  • Installs and optimizes hardware/software/network products and configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
  • Serves as an internal resource on technical issues
  • May train other field engineers or customers
  • May calibrate equipment on-site for large volume customers
  • Works on on-site customer service and support assignments with broadly defined objectives
  • Solves non-routine issues, challenges and problems within field of specialization

Requirements

  • Prefer Bachelor’s degree in Engineering, Chemistry or related scientific study
  • Would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school
  • 5 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training
  • Equivalent combination of education and experience
  • Experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and or repair
  • Ability to be analytical, solve problems, and provide technical skills
  • Experience with customer service- Responds promptly, Meets commitments
  • Work well with other team members
  • Professional written and oral communication skills
  • Individual should have knowledge of Excel Spreadsheet software and Word Processing software
  • Ability to travel including some overnight travel up to 75% of the time
  • A valid driver’s license is required for this role
Benefits
  • A computer and mobile phone are provided by the company along with any other necessary tools necessary for the employee to conduct their duties

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
installationimplementationmaintenancerepairdiagnosiscalibrationtroubleshootinganalytical equipmentpreventive maintenanceproduct performance
Soft skills
customer satisfactionproblem solvinganalytical skillsteamworkcommunication skillstrainingproactive responseadaptabilitytime managementcommitment
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in ChemistryAssociate's degree in Engineeringvalid driver’s license