Bilingual Contact Center Supervisor
Teladoc Health
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$50,000 - CA$70,000 per year
About the role
- Daily supervision of a team to meet departmental and corporate objectives
- Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
- Monitors and evaluates inbound/outbound calls and provides coaching to improve service quality, performance, and productivity
Requirements
- Bilingual: English & French required
- 3+ years’ directly supervising & leading a customer service/call center team
- Experience with CX One and Workforce Management Tools
- Proficient using PC technology software programs such as Microsoft Word, Outlook, Excel
Benefits
- Health insurance
- Flexible work hours
- Professional development
- Paid time off
- Remote work opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisioncustomer servicecall center managementcoachingperformance evaluationproductivity improvement
Soft Skills
leadershipcommunicationteam managementadherence to policies