Tekmetric

Product Support Specialist – Part Time

Tekmetric

part-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
  • Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
  • Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
  • Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
  • Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
  • Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
  • Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
  • Consistently meet or exceed performance goals that help us deliver best-in-class support.
  • Jump in to support teammates when needed — we grow stronger together.

Requirements

  • A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)
  • Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality
  • Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
  • Familiarity with basic financial and accounting concepts, with a general business mindset
  • Strong empathy for customers AND passion for growth
  • Great interpersonal skills with a problem-solver mentality
  • A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
  • A strong aptitude for quickly building rapport with customers
  • A self-starter attitude with solid organizational skills and attention to detail
  • Demonstrated ability to quickly learn and navigate new software and tools
  • Background in team sports, college athletics, or other high-performance team settings is a plus
  • You balance independent work with a strong presence during in-person collaboration days
Benefits
  • Enjoy the flexibility of remote work
  • Competitive base salaries that reflect your value.
  • Generous Paid Time Off, because we know you do your best work when you're well-rested.
  • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
  • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
  • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
  • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
  • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
  • Keep growing with support for continuing education - we’re invested in your development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingfinancial conceptsaccounting conceptsorganizational skillscommunication skillsticketing systemsdocumentationproduct knowledgeperformance metrics
Soft Skills
empathyenergycustomer-centricinterpersonal skillsinitiativeintegrityprofessionalismcuriosityteam collaborationrapport building