Tekmetric

Customer Education Manager

Tekmetric

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • You will be the bridge between our educational vision and the technology that delivers it.
  • Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.
  • Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.
  • Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.
  • Support leadership by pulling specific data sets and reports from the LMS for analysis.
  • Build e-learning modules and digital courses based on established instructional goals.
  • Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.
  • Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.
  • Work alongside the training team to maintain the video resource library and credentialing programs.

Requirements

  • 5+ years of experience with at least 2+ years in a SaaS environment within Customer Education, L&D, or Sales Ops.
  • Previous experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries) is highly preferred.
  • Ability to troubleshoot software integrations and a "power user" mentality when learning new platforms.
  • Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia, etc.) and a keen eye for user-centered design.
  • Comfortable working with data to tell a story about how our customers are learning.
  • A self-starter attitude with the flexibility to shift from "admin mode" to "creative mode" daily.
Benefits
  • Enjoy the flexibility of remote work
  • Competitive base salaries that reflect your value.
  • Generous Paid Time Off, because we know you do your best work when you're well-rested.
  • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
  • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
  • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
  • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
  • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
  • Keep growing with support for continuing education - we’re invested in your development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LMS managemente-learning module developmentsoftware integration troubleshootingdata analysismultimedia integrationuser-centered designSaaS experienceadministrative taskscourse catalog organizationvideo content updating
Soft Skills
self-starterflexibilityproblem-solvingcommunicationcollaborationcustomer supportorganizational skillscreativityattention to detailtactical assistance