Microsoft Dynamics 365 Business Central Support Consultant
TEKenable Ltd
full-time
Posted on:
Location Type: Remote
Location: Pakistan
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About the role
- Provide2nd/3rd line support for Business Central, resolving functional queries, configuration issues, and system errors.
- Analyse, troubleshoot, and document issues across core BC modules (e.g., Finance, Inventory, Sales, etc.)
- Assist users with queries related to Business Central functionalities and ensure best practices are followed.
- Work directly with clients to understand problems, gather requirements, and suggest corrective or preventative actions.
- Collaborate with other technical teams to escalate and resolve complex issues (extensions, integrations, APIs, BC upgrades).
- Maintain and update support documentation, runbooks, and solution knowledge base articles.
- Assist with minor configuration changes, setups, permission management, and data corrections (as appropriate).
- Support release management activities including testing, validation, and deployment of BC updates or customisations.
- Monitor service requests to ensure adherence to agreed **SLAs** and internal quality standards.
- Identify recurring issues and contribute to **continuous improvement** initiatives.
- Provide user training and guidance to help clients maximise their use of Business Central.
- Monitor and manage support tickets through a help desk system, ensuring timely resolution and tracking of issues.
- Escalate unresolved issues to senior consultants or developers when necessary.
- Monitor the health of Business Central systems, performing routine maintenance, and ensuring optimal performance.
Requirements
- Strong Dynamics 365 Business Central BC implementation experience.
- Experienced in the change management process and coordinating with technical resources to create solution design documents.
- Strong Interpersonal skills with ability to support and communicate with users on all levels
- Experience supporting BC integrations, extensions, and third‑party add‑ons.
- Ability to analyse complex issues, interpret logs, and identify root causes
- Excellent English, written and Oral
- Excellent problem-solving skills with strong analytical skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Dynamics 365 Business Centralconfiguration managementtroubleshootingissue analysisuser trainingrelease managementdata correctionAPI integrationchange managementproblem-solving
Soft Skills
interpersonal skillscommunication skillsanalytical skillscollaborationuser supportdocumentationcontinuous improvementclient interactionrequirement gatheringtimely resolution