Teikametrics

Analyst

• Manage and optimize our SSO platform (JumpCloud, Microsoft 365), ensuring secure, seamless access across applications.
• Administer and support MDM/EMM tools (JumpCloud and Jamf) for macOS and Windows devices, including deployment, compliance, and patch management.
• Collaborate on configuration and policy enforcement to align with security and compliance requirements.
• Administer Google Workspace and Microsoft 365, including email, calendaring, groups, and licensing.
• Support DNS and email security management to ensure high availability, deliverability, and protection against spam/phishing.
• Manage endpoint security with SentinelOne and ensure compliance with security awareness training (KnowBe4).
• Maintain and manage compliance frameworks in Vanta, including conducting audits, collecting evidence, and performing control testing to ensure adherence to regulatory and internal standards.
• Proactively monitor for vulnerabilities and risks, implementing remediation and mitigation strategies.
• Oversee computer and hardware lifecycle management, from procurement through decommission.
• Manage IT asset inventory with Jira Assets, maintaining accurate records for compliance and operational efficiency.
• Work with vendors and service providers to scale IT infrastructure and services.
• Partner with cross-functional and international teams, including counterparts in India, to drive consistent IT practices globally.
• Provide technical mentorship and support to junior team members.
• Contribute to IT roadmap planning by evaluating new tools, vendors, and services.
• Create and maintain documentation, including SOPs, runbooks, and technical guides.
• Continuously seek opportunities to streamline IT processes and improve service delivery.

IT Analyst II