Teikametrics

Customer Success Manager

• Assist customers in connecting their Amazon and Walmart accounts to our platform.
• Lead kickoff calls with new customers to understand their goals, KPIs, and current campaign structures.
• Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success.
• Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage.
• Provide product training and support to customers, answering questions on how to use our platform effectively.
• Conduct quarterly check-ins with customers to review performance and provide insights and recommendations.
• Generate and deliver performance dashboards to clients, highlighting key metrics and campaign performance.
• Collaborate with the finance team to facilitate billing and invoicing for clients.
• Create educational content for our Help center to guide customers on strategy and product features.

Associate Customer Success Manager