Support Specialist – Customer Service
tegosgroup
full-time
Posted on:
Location Type: Hybrid
Location: Dortmund • Germany
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About the role
- Provide high-quality customer service via phone and email
- Handle customer inquiries and issues related to our software solution tegossuite (1st level support)
- Analyze, structure and document incoming requests in the ticketing system
- Work closely with other departments to efficiently develop solutions
- Manage document administration and plan service tickets
- When required: train customers on selected topics to support their use of tegossuite
Requirements
- Strong IT affinity, especially in working with software solutions and IT systems
- Experience in customer service, support or an advisory role is an advantage
- Excellent communication skills and enjoyment in interacting with customers—both by phone and in writing
- Ability to explain complex issues clearly and in a structured way
- Good self-organization and the ability to prioritize tasks effectively
- Team player with a reliable work ethic
- Very good German language skills (at least C1) in spoken and written form
Benefits
- Hybrid work: modern office in Dortmund combined with mobile/remote working
- 30 days of annual leave plus days off on 24/12 and 31/12
- Personal development: structured onboarding, training, coaching and mentoring
- Corporate fitness: free nationwide membership across Germany
- Company pension scheme and additional social benefits
- Sustainable mobility: (e-)bike leasing and charging stations on site
- Team spirit: regular events and monthly employee perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsenjoyment in interacting with customersability to explain complex issues clearlygood self-organizationability to prioritize tasks effectivelyteam playerreliable work ethic