Support Transition Manager
Tecknomic
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Washington • United States
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About the role
- Coordinate the shift from on-premises procurement modules to ERP cloud
- Oversee daily operations and monitor staff performance
- Resolve operational issues
- Manage and report on daily call center operations
- Develop and implement revised standard operating procedures
- Ensure efficient response to calls for service and maintain professional standards
Requirements
- Bachelor’s degree in IT or related field or equivalent experience
Benefits
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Soft Skills
coordinationstaff performance monitoringissue resolutionoperations managementreportingprocedure developmentservice response efficiencyprofessional standards maintenance
Certifications
Bachelor’s degree in ITequivalent experience