Techstars

IT Support

• Manage day-to-day IT operations including technical support, troubleshooting, and issue resolution
• Handle employee onboarding and offboarding, ensuring smooth transitions and proper access management
• Oversee hardware inventory, deployment, and lifecycle management
• Administer and optimize our SaaS tools including Google Workspace, Slack, Asana, Addigy, JumpCloud, Office 365, Airtable, Salesforce, and Jira
• Build and implement automations and integrations to streamline IT processes and reduce manual work
• Promote and develop self-service resources to empower staff to resolve common issues independently
• Support information security efforts by monitoring and responding to security alerts
• Conduct regular audits of user accounts, permissions, and access controls
• Leverage generative AI tools to enhance efficiency and problem-solving
• Collaborate with the Engineering team on cross-functional projects and initiatives

IT Engineer