Customer Success Manager

TechSee

full-time

Posted on: 1/19/2026

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy.
Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes.
Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance.
Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value.
Collaborate with the Account Manager to secure renewals and explore expansion opportunities.
Lead the deployment of TechSee’s SaaS solutions, ensuring seamless onboarding and adoption.
Conduct training sessions to empower customers with effective product utilization.
Establish internal and client-facing communication plans to drive progress and update stakeholders.
Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities.
Suggest upgrades, additional features, and best practices to enhance customer experience.
Provide technical guidance on product adoption, integrations, and troubleshooting.
Collaborate with Product leadership to enhance TechSee’s offerings based on real-world usage.
Build strong relationships with customers at all levels, fostering long-term partnerships.
Partner with Sales and Product teams to ensure smooth solution implementations.
Establish a regular meeting cadence with stakeholders to maintain alignment and drive success.

4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain.
Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention.
Bachelor's degree in computer science, social sciences, or equivalent experience.
Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment.
Works effectively with sales executives, providing subject matter expertise to support opportunities.
Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage
Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents.
Strong communication skills across all levels of the corporate structure.
Strong team player with an adaptable, analytical mindset and attention to detail.
Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS solutionscustomer relationship managementtechnical guidancedata analysistroubleshootingAPIsintegrationsSecurityLDAPDatabases

Soft Skills

communication skillsteam playeradaptabilityanalytical mindsetattention to detailproblem-solvingcuriosityself-motivationresourcefulnessflexibility

Certifications

Bachelor's degree in computer scienceBachelor's degree in social sciences