TechSee

Artificial Intelligence

• Own the Knowledge Layer: Architect and maintain the core troubleshooting logic, decision trees, and diagnostic maps for smart home devices, connectivity, and ISP environments.
• Define AI Interaction Flows: Design precise AI triage mechanisms, seamless escalation paths, and structured support playbooks that feel natural and effective to the end user.
• Optimize AI Performance: Partner directly with R&D and LLM Engineering to refine prompts, retrieval quality (RAG), and agent decision accuracy.
• Continuous Quality Assurance: Audit live customer-to-AI interactions to identify gaps, refine logic, and continuously improve the AI's real-world resolution rate.
• Standardize & Train: Set performance evaluation benchmarks and build training frameworks for internal teams and BPO partners.
• Voice of the Customer: Act as the internal champion for practical field support, translating real technician and consumer realities into engineering requirements.

TechSee

Principal Domain Expert – AI Home Support & Connectivity

Lead Program Manager – Residential Support, Care