TechSee

Customer Success Manager

• Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy.
• Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes.
• Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance.
• Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value.
• Collaborate with the Account Manager to secure renewals and explore expansion opportunities.
• Lead the deployment of TechSee’s SaaS solutions, ensuring seamless onboarding and adoption.
• Conduct training sessions to empower customers with effective product utilization.
• Establish internal and client-facing communication plans to drive progress and update stakeholders.
• Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities.
• Suggest upgrades, additional features, and best practices to enhance customer experience.
• Provide technical guidance on product adoption, integrations, and troubleshooting.
• Collaborate with Product leadership to enhance TechSee’s offerings based on real-world usage.
• Build strong relationships with customers at all levels, fostering long-term partnerships.
• Partner with Sales and Product teams to ensure smooth solution implementations.
• Establish a regular meeting cadence with stakeholders to maintain alignment and drive success.