TechOp Solutions International

Program Manager, Call Center

TechOp Solutions International

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

SeniorLead

About the role

  • Drives overall program execution, staff management, and performance. Oversees service recovery and ensure compliance with SOPs. Serves as primary liaison with Government COR/CO. Analyzes call center data, prepare reports, and present findings to leadership with recommendations for operational improvements. Develops and implements operational policies, procedures, and process improvements. Other duties, as assigned

Requirements

  • BA/BS (Preferred) At least 12 years of call center management experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment