Senior Program Management Lead
Citi
Program Manager, Call Center
TechOp Solutions International
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Drives overall program execution, staff management, and performance. Oversees service recovery and ensure compliance with SOPs. Serves as primary liaison with Government COR/CO. Analyzes call center data, prepare reports, and present findings to leadership with recommendations for operational improvements. Develops and implements operational policies, procedures, and process improvements. Other duties, as assigned
Requirements
- BA/BS (Preferred) At least 12 years of call center management experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment
