Mortgage Inside Sales Representative – Outbound Call Center
AmeriSave Mortgage Corporation
Call Center Manager
TechOp Solutions International
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- TechOp Solutions is seeking a seasoned Call Center Professional who can provide masterful guidance in a federal contact center environment.
- Requires proven expertise in workforce management, performance monitoring, and service recovery, with ability to resolve escalated issues and implement process improvements.
- Foster a culture of professionalism, accountability, and customer service excellence while guiding teams to achieve operational goals and support leadership.
- Assists PM in ensuring overall delivery of contact center operations, including managing staffing, operations, and reporting.
- Oversees service recovery and ensures compliance with SOPs.
- Coordinates with supervisor teams and leadership on schedule adherence and escalations.
- Analyzes call center data, prepares reports, and presents findings to leadership with recommendations for operational improvements.
- Provides operational coverage and coaching support.
- Other duties, as assigned.
Requirements
- BA/BS Preferred
- At least 8 years of progressive call center management experience
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
