TechnologyAdvice

Client Success Manager

TechnologyAdvice

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £40,000 - £46,000 per year

About the role

  • Partner with Client Success and Sales to review signed agreements, clarify deliverables, and set accurate client expectations.
  • Participate in all assigned internal planning calls and post-sale client calls, ensuring key takeaways and next steps are documented.
  • Prepare and deliver Kick-Off Call decks, leading assigned agenda sections and ensuring client alignment.
  • Collect, verify, and organize all creative assets, targeting details, and launch materials before campaign start dates.
  • Monitor campaign pacing daily and flag potential underdelivery or performance risks to Client Success and Sales, providing actionable recommendations.
  • Respond to all client inquiries within the agreed SLA (e.g., same business day), maintaining TechnologyAdvice’s reputation for speed and reliability.
  • Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns.
  • Document client feedback in the appropriate system for visibility across internal teams.
  • Recommend and implement optimizations based on performance trends, client feedback, and category insights.
  • Proactively identify upsell or cross-sell opportunities and share with Sales.
  • Liaise with Product, Operations, and other internal teams to address client questions and resolve issues.
  • Utilizes several internal tools to review and analyze data, manage client accounts, and support client needs effectively.
  • Contribute to process documentation and efficiency initiatives; test and refine new workflows.
  • Assist with onboarding and mentoring new team members.

Requirements

  • 2 - 4 years in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising.
  • Proven ability to maintain consistent, professional client communication through Slack, email, and Zoom, with a record of meeting agreed SLAs for response times.
  • Demonstrated success managing time and priorities across multiple projects, ensuring smooth collaboration with cross-functional teams and zero missed client deadlines.
  • Experience preparing detailed campaign performance summaries, interpreting data, and tracking goals and KPIs to ensure program delivery meets or exceeds contractual commitments.
  • Skilled in maintaining accurate account health insights and keeping Salesforce or similar CRM systems updated with 95% or higher data accuracy.
  • Highly detail-oriented in reviewing campaign deliverables and leads for accuracy, alignment with targeting criteria, and compliance with client specifications, particularly during initial delivery phases.
  • Recognized creative problem-solver with proven analytical and critical thinking skills, capable of identifying issues and implementing actionable solutions.
  • Thrives in fast-paced, high-volume environments and adapts strategies quickly to changing client priorities and business needs.
Benefits
  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
  • Remote-First Culture: Work from the comfort of your home.
  • Private Health & Dental Insurance: Comprehensive coverage, including discounted gym memberships and additional perks.
  • Paid Time Off: Start with 25 days of holiday per year, with an additional day added for each year of service.
  • Parental Leave: Supportive maternity and paternity leave policies.
  • Salary Sacrifice Nursery Benefit: Save on childcare costs with our tax-efficient program.
  • Life Assurance: Peace of mind with coverage to protect your loved ones.
  • Pension Plan: Invest in your future with our competitive pension scheme.
  • Employee Assistance Program: Access free counseling and other support services.
  • Wellness Perks: Access the Headspace app to support your well-being.
  • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client account managementcampaign managementdata analysisperformance trackingKPI trackingprocess documentationworkflow optimizationcreative asset organizationupsellingcross-selling
Soft skills
client communicationtime managementprioritizationcollaborationproblem-solvinganalytical thinkingattention to detailadaptabilitymentoringprofessionalism