Technology & Leadership Center at Washington University in St. Louis

Director

• Build and expand the case management program to meet the evolving needs of LGBTQ+ asylum seekers across the United States and at the Southern border in Tijuana.
• Design systems for triage, risk assessment, and harm reduction to prioritize and respond to acute and ongoing participant needs.
• Develop and implement strategies for scaling services and improving wraparound care.
• Work with staff and volunteers to triage urgent participant needs, identify priorities, and coordinate timely responses.
• Oversee staff caseloads to model best practices and remain grounded in service delivery.
• Supervise, train, and mentor case management staff, ensuring high-quality, trauma-informed service delivery.
• Support staff in maintaining healthy boundaries and adopting burnout-prevention practices.
• Foster a collaborative, compassionate, and accountable team culture.
• Provide direct case management support when staff capacity is exceeded or in complex cases.
• Cultivate and strengthen relationships with organizations across the country to connect participants to essential resources, including housing, food, healthcare, and legal services.
• Serve as a key liaison between the Border Butterflies Project and external service providers.
• Integrate trauma-informed care principles into all aspects of case management and staff supervision.
• Implement organizational practices that prioritize participant dignity, agency, and safety.
• Model and implement resilience and sustainability strategies for staff working with high-need populations.

Director of Case Management, Border Butterflies Project