Collaborate with clients to discover and define business problems
Implement people, process, and technology solutions to realize benefits across the business
Utilize SAP technical expertise across technical PMO, architecture, integration, data & reporting, security, custom development, system build & administration, and testing

Requirements

Undergraduate degree in information technology management, business management, or related fields with at least 5 years of work-related experience.
Experience supporting or administering the ServiceNow platform, especially Configuration Management Database (CMDB)
Experience supporting or administering the ServiceNow platform, especially: Enterprise Architecture (EA) module or related components
Experience supporting or administering the ServiceNow platform, especially: Understanding of ITIL processes and IT Service Management (ITSM) practices
Experience supporting or administering the ServiceNow platform, especially: Proficiency in SQL or data querying tools for reporting and analysis.
Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).
ServiceNow certification such as: Certified System Administrator
ServiceNow certification such as: Certified Implementation Specialist (CIS – APM or EA)
ServiceNow certification such as: ITIL v4 Foundation
Familiarity with ServiceNow CSDM (Common Service Data Model) and CMDB design best practices

Benefits

Contract role
Duration: 1 year
Hybrid (2 days onsite)
Background check required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAPServiceNowConfiguration Management Database (CMDB)Enterprise Architecture (EA)ITIL processesIT Service Management (ITSM)SQLdata querying toolsreportinganalysis

Soft Skills

collaborationproblem-solvingcommunication

Certifications

Certified Business Analysis Professional (CBAP)Certified System AdministratorCertified Implementation Specialist (CIS – APM or EA)ITIL v4 Foundation