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About the role
- Perform first-level support activities for government systems:
- Classify requests, prioritize, search for first responses in manuals and knowledge bases, and forward to the responsible teams
- Support the preparation of monthly reports
- Track and monitor SLA compliance
- Refine internal processes, handle client support and assist in process execution
- Propose and implement continuous improvements to processes
Requirements
- Higher education (in progress or completed)
- Experience supporting payroll systems
- Experience in first-level technical support
- ITIL certification
- Microsoft certifications
- Previous experience in government support environments
- Strong communication and teamwork skills
- Ability to identify and resolve low-complexity technical issues
- Curious, self-taught profile with interest in large-scale technical challenges
Benefits
- Continuous training to help you stay ahead
- Meal and food vouchers (VA/VR) for daily convenience
- Comprehensive medical assistance for your well-being
- Day off during your birthday month because celebrating matters
- Wellhub - Gympass to care for body and mind
- Pluxe-Cuida, providing psychological, financial and legal support
- SESC for leisure, culture and well-being
- Extended paternity leave to spend more time with family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
first-level technical supportpayroll systemsSLA complianceprocess executiontechnical issue resolution
Soft skills
communicationteamworkcuriosityself-taughtproblem-solving
Certifications
ITIL certificationMicrosoft certifications