Techne

Consultant

• Gather requirements from clients.
• Implement, parameterize, and configure eSocial solutions.
• Ensure integration between eSocial and payroll systems.
• Provide technical and functional support during implementations.
• Diagnose and resolve technical and operational issues.
• Act in a consultative manner, advising clients on best practices.
• Deliver training to solution users.
• Prepare support materials, manuals, and documentation.
• Monitor the submission of events to eSocial.
• Validate transmissions and identify inconsistencies.
• Support clients in audits and report generation.
• Keep up with changes in labor, social security, and tax legislation.
• Adjust configurations according to legal changes.
• Work closely with development teams on the solution's evolution.
• Identify opportunities to improve clients' processes.
• Contribute to documentation of best practices.

Implementation Consultant, eSocial

Systems Engineer

• Work on software implementation projects.
• Gather and analyze business rules together with clients.
• Document requirements and processes.
• Develop solutions and customizations using PL/SQL.
• Perform data migrations and system parameterizations.
• Develop integrations using APIs, Web Services and file exchanges.
• Implement simple and complex coding routines.
• Support testing/acceptance (homologation) and implementations with clients.
• Collaborate with multidisciplinary teams.
• Provide on-site client support when necessary.

PL/SQL Systems Analyst – Implementation

Operations

• Consolidate and ensure the quality of support operation data.
• Define, monitor and evolve operational metrics (SLA, TMR, AHT, backlog, aging, throughput, among others).
• Create executive and operational dashboards to track performance.
• Develop critical analyses of the operation, identifying deviations, bottlenecks and improvement opportunities.
• Support leadership in decision-making through data and indicators.
• Monitor SLA compliance and the performance of support queues (N1, N2 and N3).
• Prepare demand forecasts and operational capacity analyses.
• Standardize metrics, definitions and data sources.
• Automate reports and data extraction processes.
• Manage and evolve Zendesk, ensuring correct tool configuration and reliable information.
• Promote a data-driven culture within the support operation.

Business Intelligence Analyst – SupportOps

Product Manager

• Act as the Product Owner for the Educational ERP.
• Manage, organize, and prioritize the product backlog.
• Write initiatives, epics, features, and user stories using best practices (INVEST).
• Define clear, objective, and traceable acceptance criteria.
• Support Discovery activities and prioritization based on value, risk, and impact.
• Lead refinement sessions with multidisciplinary teams.
• Map business processes, academic, financial, regulatory rules, and integrations.
• Participate in agile ceremonies.
• Validate deliveries produced by squads.
• Proactively communicate risks to stakeholders.
• Monitor the product roadmap, releases, and metrics.
• Serve as the connection point between Product, Engineering, UX, QA, Support, and business areas.
• Support strategic decisions using data and product metrics.

Product Owner, ERP

Backend Engineer

• Develop and maintain features using Java, Spring, and Angular
• Work on the evolution, maintenance, and modernization of the Lyceum ERP
• Develop and consume REST APIs
• Analyze and implement business rules
• Fix incidents and perform corrective and enhancement maintenance
• Write automated tests and support quality strategies
• Participate in technical and functional refinements
• Contribute to development estimates
• Perform code reviews and share best practices
• Participate in incremental deliveries within an agile environment
• Support initiatives to reduce technical debt
• Contribute to improvements in architecture, performance, and stability
• Use generative AI tools to support development, documentation, and understanding of legacy systems

Full Stack Developer, Java

Support Engineer

• Realizar atendimento técnico de nível 2 para clientes usuários da plataforma Lyceum.
• Analisar, investigar e solucionar incidentes relacionados aos módulos acadêmicos, administrativos e integrações do sistema.
• Realizar diagnóstico de problemas por meio da análise de cenários, evidências, logs e dados da aplicação.
• Identificar causa raiz dos incidentes e propor soluções definitivas para evitar recorrências.
• Apoiar clientes na utilização da plataforma, esclarecendo dúvidas técnicas e orientando sobre melhores práticas.
• Atuar em conjunto com os times de Desenvolvimento, Produto, Implantação e Infraestrutura na resolução de demandas complexas.
• Acompanhar incidentes críticos, garantindo comunicação adequada, qualidade no atendimento e cumprimento dos SLAs.
• Produzir e atualizar documentações técnicas, base de conhecimento e procedimentos operacionais.
• Apoiar análises relacionadas a atualizações, correções e novas versões da plataforma.
• Contribuir para iniciativas de melhoria contínua dos processos e da operação de suporte.

Implementation Consultant, eSocial

PL/SQL Systems Analyst – Implementation

Business Intelligence Analyst – SupportOps

Product Owner, ERP

Full Stack Developer, Java

Analista de Suporte, N2