Techdinamics Integrations Inc.

Delivery Manager

Techdinamics Integrations Inc.

contract

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Oversee end-to-end execution of customer implementations and onboarding projects across all product lines
  • Ensure projects are delivered on time, within scope, and aligned with defined processes and customer expectations
  • Act as the primary escalation point for delivery-related issues and drive timely resolution
  • Monitor projects’ health, risks, and dependencies across the portfolio
  • Lead and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists
  • Provide day-to-day guidance, prioritization, and support to ensure effective execution across all projects
  • Coach and support team members to improve performance and execution quality
  • Conduct performance evaluations and provide ongoing feedback
  • Identify hiring needs and support recruitment and onboarding
  • Implement and enforce delivery processes, methodologies, and best practices
  • Identify operational gaps and areas for improvement and propose solutions
  • Standardize onboarding and implementation workflows to improve efficiency and consistency
  • Ensure proper documentation of processes, projects, and knowledge sharing
  • Own and track Delivery team KPIs, including timelines, quality, and customer outcomes
  • Ensure accountability and productivity across all roles within the Delivery function
  • Monitor performance metrics and take corrective actions when needed
  • Work closely with Customer Success, Support, Product, and Engineering teams to ensure smooth execution
  • Ensure alignment between delivery activities and broader Customer Operations objectives
  • Provide regular updates to leadership on delivery status, risks, and performance
  • Manage and control the Delivery function budget
  • Allocate resources effectively based on project demand and team capacity
  • Ensure efficient utilization of the team while maintaining delivery quality

Requirements

  • Educational background preferably in the fields of computer science or engineering
  • Proven experience in delivery management, project management, or similar roles within the SaaS/software industry
  • Experience managing cross-functional teams, including Project Managers and technical specialists (implementations, integrations, or product specialists)
  • Strong understanding of software delivery, system integrations, and implementation processes
  • Experience overseeing customer onboarding and implementation projects
  • Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment
  • Strong organizational and execution skills with attention to detail
  • Ability to identify operational gaps and drive process improvements (execution-focused)
  • Experience leading, coaching, and evaluating team performance
  • Ability to provide clear direction, manage workload distribution, and ensure team accountability
  • Experience participating in hiring processes and team scaling
  • Strong communication and stakeholder management skills
  • Advanced English (written and spoken)
  • Ability to handle escalations and drive resolution effectively
  • Strong working knowledge of Microsoft Office, Project Management Tools and Ticketing systems
  • Experience managing budgets, resource allocation, and team capacity planning
  • Experience in logistics, fulfillment, shipping, or e-commerce environments (preferred)
  • Familiarity with OMS, shipping platforms, or integrations (preferred)
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
delivery managementproject managementsoftware deliverysystem integrationsimplementation processescustomer onboardingprocess improvementsbudget managementresource allocationteam capacity planning
Soft Skills
organizational skillsexecution skillsattention to detailcoachingperformance evaluationcommunication skillsstakeholder managementproblem-solvingteam accountabilityprioritization