Tech Impact

Engineer

• Provide end-user technical support to all clients via phone and email.
• Troubleshoot a wide variety of technical issues.
• Perform basic system administration functions such as user creation and password resets.
• Escalate issues quickly and efficiently in accordance with Tech Impact SLAs.
• Provide proactive maintenance on client workstations as directed.
• Respond to customer issues and challenges without manager supervision.
• Maintain strong customer service skills when dealing with clients.
• Advise Account Management of client support or recurring technical issues.

Tier 1 Service Desk Engineer

Security Engineer

• Works with the Cyber Security Team to help assess, monitor, and strengthen our core IT systems to keep them safe from compromise and ensure that they remain compliant with evolving best practices in systems administration and security.
• Engineers are senior-level members of the team who are responsible for high-level strategic consulting and relationship building, executing large projects that are both technically and politically complex with minimal oversight, and supporting the rest of the team in technical troubleshooting, responding to urgent security incidents, and providing high-level technical assessment and strategy.
• Execute and help other members of the team to execute projects that fall within the Cyber Security team’s set of standardized service offerings, which currently include the following: Infrastructure Strategy planning, involving assessment of existing network and systems architectures and developing blueprints for migrating to more streamlined setups
• Implementation of Intune tooling to protect mobile devices against threats. Enrolling Windows, iOS, MacOS, Android devices to Intune
• Creating Mobile Device Management policies to manage mobile devices
• Creating Mobile Application Management policies to secure applications on mobile devices
• Securing Office 365 platform
• Security Event Response, including forensic investigation, rapid vulnerability mitigation, and ad-hoc strategic planning to plug the bigger holes that led to the breach

Tier 1 Service Desk Engineer

IT Security Engineer