Tech Impact

Tier 1 Service Desk Engineer

Tech Impact

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Provide end-user technical support to all clients via phone and email.
  • Troubleshoot a wide variety of technical issues.
  • Perform basic system administration functions such as user creation and password resets.
  • Escalate issues quickly and efficiently in accordance with Tech Impact SLAs.
  • Provide proactive maintenance on client workstations as directed.
  • Respond to customer issues and challenges without manager supervision.
  • Maintain strong customer service skills when dealing with clients.
  • Advise Account Management of client support or recurring technical issues.

Requirements

  • Excellent customer service skills.
  • Excellent troubleshooting techniques.
  • Excellent communication skills, including the ability to translate technical information to non-technical users.
  • Effective analytical and creative problem-solving skills.
  • Strong organizational skills and keen attention to detail.
  • Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines.
  • Experience in cloud-based technology such as Office 365 is a plus.
  • Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
  • Must have access to a car at short notice, depending on location.
  • Sense of humor.
Benefits
  • We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
  • Paid Time Off - 15 days accrued in the first year.
  • 11 Paid Holidays.
  • IRA Matches up to 3% of gross salary.
  • Employer-paid life insurance benefit.
  • We offer both Remote and Hybrid positions.
  • Our organization allows everyone to learn and grow to make a difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsystem administrationuser creationpassword resetstechnical support
Soft skills
customer servicecommunicationanalytical skillsproblem-solvingorganizational skillsattention to detailteamworkflexibilitymulti-taskingability to work under pressure