Tech Firefly

Analyst

• Design, build, test, and deploy real-time HL7 interfaces between Epic and third-party clinical vendor systems using InterSystems Ensemble/IRIS and Epic Bridges.
• Provide hands-on, tier-3 production support and troubleshooting for interface failures, data discrepancies, and connectivity issues in a live, high-volume Epic environment.
• Collaborate with clinical application teams, system administrators, and external vendors to integrate specialized systems, including Radiology/PACS, Cardiology, Document Management, and Clinical Communications.
• Monitor error queues, tune interface performance, and manage code/configuration migrations through regular Epic upgrade cycles.
• Maintain detailed technical documentation, interface specifications, and data mapping diagrams while ensuring adherence to HIPAA and data security standards.

Epic Real-Time Interface Analyst

Consultant

• - Own the end-to-end lifecycle of Epic Beaker AP/CP tickets, including troubleshooting, root-cause analysis, and timely resolution.
• - Address end-user questions, resolve build-related issues, and provide high-tier operational support.
• - Meet or exceed established weekly ticket resolution goals to maintain system health and user satisfaction.
• - Maintain and optimize current Epic Beaker build structures.
• - Capitalize on opportunities to assist with Test Builds, validation, and implementation.
• - Manage and refine Beaker Workqueues, Outreach modules, and device/instrumentation interfaces.
• - Analyze current ticket trends to identify systemic issues and drive continuous process improvements.
• - Author, update, and maintain comprehensive technical and end-user documentation to streamline future support.
• - Assist in prepping the Beaker environment to support upcoming organizational projects and upgrades.

Epic Beaker Consultant – AP/CP Specialist

Content Marketing Manager

• Actively discover, review, and evaluate new digital assets as assigned.
• Use internal content management tools to systematically classify, tag, and organize materials into product-specific repositories and databases.
• Maintain flawless, accurate tracking spreadsheets.
• Systematically analyze, audit, and verify data lists provided by the Project Manager for diverse operational, compliance, and strategic needs.
• Evaluate video assets and platform metadata across designated verticals to identify data discrepancies, structural errors, or content policy mismatches.
• Apply precise, immediate fixes inside internal tools/spreadsheets or document escalations clearly.
• Lead peer-level quality assessments by performing rigorous QA checks on an aggregate 10% sample size of all operational tasks.
• Implement and track mutually agreed-upon scoring forms and metrics to ensure vendor performance never falls below defined passing thresholds.

Content Programming Specialist, Grades 6 to 8

• Lead all stakeholder interviews and facilitation sessions with health system leadership, including the CIO, CNIO, and Executive Director of Health Tech Solutions
• Drive technology prioritization, procurement sequencing, and roadmap decisions across four Year 1 workstreams: Digital Infrastructure, Enterprise Platform Alignment, EHR + Integration Readiness, and Smart Room Lite Pilots
• Own the narrative and synthesis — turn findings, assessments, and dependency analysis into the Healthcare Technology Execution Blueprint
• Serve as the primary relationship holder with the client leadership team throughout the engagement
• Co-produce the PM-ready handoff package and lead the transition briefing with incoming project managers
• Collaborate daily with the Senior Solutions Architect to ensure strategic and technical work advances in parallel
• **Key deliverables you'll drive**
• Current state assessment across all healthcare technology domains
• Technology prioritization by domain, grounded in Epic-first evaluation framework
• Procurement sequencing and vendor shortlist by domain
• Year 1 Execution Plan — sequenced, dependency-mapped, PM-ready
• Executive Briefing Summary for leadership and board socialization
• Years 2–3 Directional Outline as design context for Year 1 decisions

Senior Health IT Consultant

• Lead client-facing technical calls to guide providers through the onboarding process. Translate complex integration requirements into actionable project plans.
• Design and build ordering and results workflows within Epic Aura/Ambulatory environments, ensuring seamless data exchange.
• Deploy and manage integrations using FHIR APIs as the primary standard, with a deep understanding of HL7 for legacy fallback scenarios.
• Act as the Tier 3 escalation point for critical production issues. Troubleshoot and resolve high-priority tickets within strict SLA timelines.
• Lead User Acceptance Testing (UAT) sessions, validating that builds meet clinical requirements and technical specifications.
• Maintain rigorous documentation discipline within **Jira**, ensuring all configurations, bugs, and project milestones are tracked with precision.

Integration Analyst

Project Manager

• Serve as the primary project lead for Epic Aura implementations, overseeing end-to-end delivery from discovery through post-go-live support.
• Develop, manage, and track detailed project plans, timelines, milestones, dependencies, and resource assignments across technical and clinical teams.
• Facilitate collaboration between Epic build teams (Beaker/Ambulatory), lab workflow leads, middleware engineers, and interface analysts.
• Partner with stakeholders to scope workflows related to test ordering, specimen processing, and genomic result reporting (VCF/VAR data).
• Identify, document, and escalate risks or blockers that may impact delivery; lead resolution plans and mitigation efforts.
• Conduct regular status meetings, stakeholder check-ins, and project governance reviews to ensure alignment with strategic goals.
• Track and report project KPIs, including timeline adherence, resource utilization, testing status, and issue resolution metrics.
• Coordinate validation events, go-live readiness planning, and hypercare processes to ensure smooth transitions to production.
• Ensure documentation, change control processes, and standard operating procedures are maintained throughout the project lifecycle.
• Foster a culture of collaboration, transparency, and accountability within a fast-paced, evolving project landscape.

Project Manager – Epic Aura

Solutions Engineer

• Lead forward-compatible requirements definition for each Year 1 workstream, ensuring Year 1 decisions account for the technologies and loads arriving in Years 2 and 3
• Build the full cross-domain dependency map across all four workstreams — making inter-domain relationships explicit for sequencing decisions
• Work directly with client SMEs on facility readiness assessments and infrastructure sequencing across sites
• Apply the Epic-first evaluation framework — assess native Epic capabilities before recommending third-party solutions
• Produce the technical sections of the Execution Blueprint: dependency model, facility deployment plan, forward-compatible workstream requirements
• Collaborate daily with the Senior Health IT Strategist to ensure technical findings feed directly into stakeholder alignment and narrative