Tech Firefly

Content Marketing Manager

• Review, organize, and curate video content across categories, genres, and regional tentpoles (e.g., holidays, cultural moments, family/kids' content) using internal content management systems.
• Audit video content, metadata, and datasets to identify quality or classification issues, applying direct fixes or documenting discrepancies per established scoring standards.
• Create and maintain content repositories, ensuring accurate taxonomy, metadata, and alignment with internal systems and programming guidelines.
• Analyze audience behavior, video/channel performance, and industry trends (both qualitative and quantitative) to inform programming strategy and product improvements.
• Support major programming initiatives, spotlight programs, and audience-engagement campaigns based on priorities set by Project Managers.
• Track recurring quality trends and data gaps to recommend process enhancements and optimization strategies.
• Document workflows, best practices, and insights to build team knowledge bases and support a culture of continuous learning.
• Partner with Project Managers and team members to align on programming priorities, manage deadlines, and communicate findings to key stakeholders.
• Review lists and datasets as needed to support broader business and operational goals.

Content Reviewer, French, German

Analyst

• Design, build, validate, and optimize a new laboratory ecosystem for the client.
• Execute a comprehensive laboratory system transformation to implement Epic Beaker and replace legacy systems.
• Work on critical blood bank migrations and analyze laboratory workflows.
• Collaborate with technical teams and stakeholders for implementation and optimization of lab operations.

Epic Beaker Analyst

Engineer

• Lead organizations through the discovery, scoping, and execution phases of complex data conversion projects.
• Extract, map, load, and validate historical data from legacy Epic systems into the new Epic environment.
• Leverage Epic Bridges and InterSystems Ensemble to facilitate seamless data migration.
• Bring a proactive, collaborative, and solutions-focused mindset to solve intricate data mapping and translation challenges.

Data Conversion Engineer

Systems Engineer

• Assist in security scanning and apply security controls to prevent unauthorized access.
• Provide day-to-day system administration support, including troubleshooting, maintenance, and routine updates.
• Support system and network operations, including Windows Server 2019, Linux, RedHat, VMware, MSSQL, and Cisco IOS.
• Perform vulnerability assessments using Tenable and implement necessary security patches.
• Configure and manage firewalls and security policies (Palo Alto, Panorama).
• Maintain storage and backup systems (NetApp).
• Collaborate with cross-functional IT teams to ensure seamless integration and performance across applications and infrastructure.
• Monitor and respond to ServiceNow tickets, emails, and system alerts.
• Document system configurations, troubleshooting steps, and best practices.
• Assist with system upgrades, new software implementations, and rollouts.
• Participate in security risk assessments and compliance reviews.

Systems Analyst II

• Design, build, test, and deploy real-time HL7 interfaces between Epic and third-party clinical vendor systems using InterSystems Ensemble/IRIS and Epic Bridges.
• Provide hands-on, tier-3 production support and troubleshooting for interface failures, data discrepancies, and connectivity issues in a live, high-volume Epic environment.
• Collaborate with clinical application teams, system administrators, and external vendors to integrate specialized systems, including Radiology/PACS, Cardiology, Document Management, and Clinical Communications.
• Monitor error queues, tune interface performance, and manage code/configuration migrations through regular Epic upgrade cycles.
• Maintain detailed technical documentation, interface specifications, and data mapping diagrams while ensuring adherence to HIPAA and data security standards.

Content Reviewer, French, German

Epic Beaker Analyst

Data Conversion Engineer

Systems Analyst II

Epic Real-Time Interface Analyst