teccle group

IT Support

• Responsibility for service-oriented customer support at the IT Service Desk, including incident management, service requests and escalation management
• Handling 1st- and 2nd-level support requests via the ticketing system, phone and remote support in Microsoft and DATEV environments
• Technical support for Microsoft 365, Windows, Exchange Online, Microsoft Teams, VPN, user and permissions management, and remote workstations
• Coordination of complex IT incidents and service requests with internal specialist departments and 3rd-level support teams
• Ensuring SLA-compliant ticket handling, IT documentation, knowledge management and continuous service quality
• Participation in Managed Workplace & Endpoint Management and identification of optimization potential in IT service processes

IT Support Specialist – 1st & 2nd Level Support

Security Engineer

• Konzeption und Implementierung individueller Microsoft Security-Lösungen
• Begleitung komplexer IT-Security-Projekte von der Analyse bis Nachbetreuung
• Entwicklung und Etablierung von Best Practices im Microsoft Security-Umfeld
• Enge Zusammenarbeit mit Microsoft zur Bewertung neuer Security-Technologien
• Mitgestaltung des Cybersecurity-Portfolios mit Fokus auf Innovation und Kundennutzen
• Förderung von Wissenstransfer und fachlicher Weiterentwicklung durch Coachings

IT Support Specialist – 1st & 2nd Level Support

Senior Microsoft Security Architect