IT Support Specialist – 1st & 2nd Level Support

teccle group

IT Support Specialist handling 1st and 2nd level support for teccle group. Joining a growing team providing technical guidance and solutions in Microsoft and DATEV environments.

Posted 6/1/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responsibility for service-oriented customer support at the IT Service Desk, including incident management, service requests and escalation management
Handling 1st- and 2nd-level support requests via the ticketing system, phone and remote support in Microsoft and DATEV environments
Technical support for Microsoft 365, Windows, Exchange Online, Microsoft Teams, VPN, user and permissions management, and remote workstations
Coordination of complex IT incidents and service requests with internal specialist departments and 3rd-level support teams
Ensuring SLA-compliant ticket handling, IT documentation, knowledge management and continuous service quality
Participation in Managed Workplace & Endpoint Management and identification of optimization potential in IT service processes

Requirements

What you’ll need

Several years of experience in IT support, service desk or customer service — ideally at a system integrator or in managed services
Knowledge of Windows 11, Microsoft 365, Microsoft Office and user/permissions administration
Experience in remote support using ticketing systems, e.g. ServiceNow
Basic knowledge of Exchange Online, Microsoft Teams, MFA as well as networking and VPN topics
Experience with DATEV or endpoint management is a plus
Service-oriented communication and responsibility for sustainable solutions
Independent and structured working style and interest in new technologies and IT service processes
Confident communication in German

Benefits

Comp & perks

30 days of vacation and the option to work up to 25 days per year from other EU countries
Work the way that suits you: in the office or from home — after on-site onboarding in Nuremberg (approx. 6 weeks) you decide what works best for you
Certifications, individual training and room for professional development
A welcoming culture with heart: a collegial team and genuine camaraderie
Modern technology and clear structures
Attractive salary, JobRad (bicycle leasing), company pension scheme and support through meinEAP, our free counseling service — also available for your family

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementservice requestsescalation management1st-level support2nd-level supportuser managementpermissions managementremote supportendpoint managementnetworking

Soft Skills

service-oriented communicationresponsibility for sustainable solutionsindependent working stylestructured working styleinterest in new technologies