Tecan

QA Automation Engineer

• Perform preventive maintenance and repairs on Liquid Handling automation platforms to ensure reliable instrument performance and customer productivity
• Provide field-based technical support for automated laboratory instrumentation, including diagnostics, troubleshooting, corrective actions, and system recovery
• Support instrument installations, system verification, qualification activities, and customer acceptance processes
• Partner with Field Automation Engineers and customers to identify technical challenges and deliver effective solutions
• Troubleshoot hardware, software, and operational issues involving liquid handling automation systems
• Provide on-site technical assistance while maintaining strong customer relationships and delivering exceptional service
• Maintain accurate service documentation, including service reports, technical findings, repair records, and customer communications
• Share technical knowledge, troubleshooting experiences, and solutions with Field Automation Engineers and service organization members
• Maintain appropriate parts inventory by monitoring stock levels, anticipating requirements, and coordinating supply needs
• Provide backup service support outside assigned territory as needed to support customer service objectives
• Maintain technical expertise through manufacturer training, technical publications, workshops, and continuous learning
• Travel extensively to support customer installations, preventive maintenance visits, repairs, troubleshooting, and service activities
• Ensure compliance with company quality systems, safety policies, OSHA requirements, and regulatory standards
• Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction

Associate Field Automation Engineer