Associate Field Automation Engineer

Tecan

Associate Field Automation Engineer providing technical support for laboratory automation systems. Performing maintenance and troubleshooting, ensuring instrument reliability and customer satisfaction with travel requirements.

Posted 7/15/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preventive maintenance and repairs of Liquid Handling automation platforms, ensuring reliable performance and customer satisfaction. Proficient in troubleshooting, diagnostics, and providing technical support in laboratory automation environments.

Highest-signal resume keywords

Preventive MaintenanceTroubleshootingField Service SupportLaboratory AutomationTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Liquid Handling SystemsAutomated Laboratory InstrumentationDiagnosticsRepairsElectromechanical ExperienceSystem VerificationQualification ActivitiesCustomer Acceptance ProcessesTechnical SupportService Documentation

Soft Skills

Customer Relationship ManagementCommunicationProblem-SolvingCollaborationContinuous Learning

Tools & Technologies

Microsoft Windows ApplicationsComputer-Based Systems

Industry Keywords

Life ScienceBiomedical EngineeringElectrical EngineeringMechanical EngineeringOSHA ComplianceQuality SystemsTechnical PublicationsField Automation Engineers

About the role

Key responsibilities & impact

Perform preventive maintenance and repairs on Liquid Handling automation platforms to ensure reliable instrument performance and customer productivity
Provide field-based technical support for automated laboratory instrumentation, including diagnostics, troubleshooting, corrective actions, and system recovery
Support instrument installations, system verification, qualification activities, and customer acceptance processes
Partner with Field Automation Engineers and customers to identify technical challenges and deliver effective solutions
Troubleshoot hardware, software, and operational issues involving liquid handling automation systems
Provide on-site technical assistance while maintaining strong customer relationships and delivering exceptional service
Maintain accurate service documentation, including service reports, technical findings, repair records, and customer communications
Share technical knowledge, troubleshooting experiences, and solutions with Field Automation Engineers and service organization members
Maintain appropriate parts inventory by monitoring stock levels, anticipating requirements, and coordinating supply needs
Provide backup service support outside assigned territory as needed to support customer service objectives
Maintain technical expertise through manufacturer training, technical publications, workshops, and continuous learning
Travel extensively to support customer installations, preventive maintenance visits, repairs, troubleshooting, and service activities
Ensure compliance with company quality systems, safety policies, OSHA requirements, and regulatory standards
Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree in Life Science, Biomedical Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical discipline preferred
Experience supporting laboratory automation, liquid handling systems, or scientific instrumentation in academic or industry environments
Hands-on experience with automated laboratory instrumentation
Experience performing preventive maintenance, repairs, diagnostics, and field service activities
Experience supporting customers in technical or scientific environments
Strong working knowledge of Microsoft Windows applications and computer-based systems
Ability to interpret technical documentation, service procedures, and instrument specifications
Electromechanical experience and knowledge of laboratory instrumentation preferred

Benefits

Comp & perks

Medical, Dental, and Vision insurance
401(k) with company match
Paid time off and company holidays
Professional development and technical training opportunities
Career growth within a global leader in laboratory automation
Collaborative and innovative team environment
Opportunity to support cutting-edge technologies advancing life science research worldwide