Tebra

Implementation Specialist

Tebra

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $28 per hour

About the role

  • Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period.
  • Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra.
  • Deliver world-class customer service; create engaging and energetic momentum with customers.
  • Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls.
  • Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc.
  • Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased.
  • Identify potential areas of risk if expectations are not aligned, escalate accordingly.
  • Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer.
  • Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation.
  • Effectively collaborate internally to leverage resources to ensure each customer’s success.
  • Demonstrate exceptional problem solving and ability to navigate customer concerns.
  • Be a product expert and clearly communicate the value of the Tebra product to address all customer needs.
  • Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization.
  • Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle.

Requirements

  • 1-2 years of customer facing experience leading or supporting implementations of software solutions.
  • Experience specifically in SaaS environments in a project coordinator or customer success role is a plus.
  • Strong analytical skills, project management or project coordinator background.
  • Excellent communication skills.
  • Good negotiation, conflict resolution and influencing skills.
  • Strong multi-tasking, results oriented skills.
  • Ability to work in a fast-paced environment.
Benefits
  • In addition to our healthcare benefits, we also offer amazing perks!
  • Discount through Dell for work from home basics!
  • Resources for mind and body health, such as Gympass and Telus Employee Assistance Program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSproject managementimplementationcustomer onboardingeLearningdocumentation
Soft Skills
customer servicecommunicationproblem solvingnegotiationconflict resolutioninfluencingmulti-taskingresults orientedadaptability