Billing Support Specialist
Tebra
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $25 per hour
Job Level
Junior
About the role
- Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions.
- Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
- Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
- Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures.
- Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
- Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling.
- Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues.
- Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
- Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks.
- Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company.
- Experience in Medical Billing or Healthcare industry.
- Understanding of medical billing workflows, insurance claims submissions, and payment processing.
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus.
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred.
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred.
- Knowledge of HIPPA compliance and data security best practices.
- Ability to navigate and troubleshoot SaaS-based platforms and related integrations.
- Basic coding knowledge related to medical billing and claims processing.
- Understanding of claims submission and payer communications, including EDI enrollment process.
- Analytics skills to diagnose and resolve billing-related issues efficiently.
- Strong interpersonal and communication skills to support healthcare providers and billing teams effectively.
- Experience using CRM platforms such as Salesforce.
- Strong multi-tasking and time management skills.
Benefits
- Need work from home basics? We offer a discount through Dell!
- We also offer a number of resources to help you keep your mind and body healthy.
- Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingclaims submissionpayment processingdenial managementCPT codesICD-10 codesHCPCS codesEHREMRanalytics
Soft skills
interpersonal skillscommunication skillsmulti-taskingtime managementempathyproblem-solvingcollaborationcustomer serviceattention to detailroot cause analysis