Teamworx Recruitment

Customer Success Manager

• Manage B2C customer queries on a daily basis via social media, email, and phone
• Expedite customer and order-related queries to ensure timely resolution
• Coordinate with the Marketing Manager to enhance customer experience and engagement
• Develop and implement effective processes and procedures for the customer service function
• Monitor and manage customer relationships through CRM systems
• Process and manage B2B sales orders for Irish and export retailers and distributors
• Track orders through to delivery and liaise with relevant stakeholders as required

CRM Executive, Part Time