Customer Support Intern

Teamworks

internship

Posted on: 3/18/2026

Location Type: Remote

✨ AI Apply

💰 $20 - $25 per hour

About the role

Own a ticket queue across email and live chat, resolving customer issues with speed and accuracy during peak Return to Play timeframes
Triage and prioritize inbound requests based on severity and customer impact, following established support protocols
Execute admin and fulfillment tasks including account configuration, data questions, and ticket routing
Diagnose product issues across Teamworks platforms and escalate complex cases with full context to senior team members
Document cases thoroughly to maintain accurate records and contribute to a growing knowledge base
Surface recurring ticket patterns to help improve support documentation and team workflows

Currently enrolled in an educational program, or a recent graduate
Availability to work full-time (40 hrs/week), weekend availability may be required at times
Strong written communication skills with a demonstrated ability to write clearly, accurately, and with empathy
Proven attention to detail and problem-solving ability, including in situations with incomplete information
Experience in a customer-facing, support, or operations role preferred
Experience with Teamworks products
Familiarity with help desk or CRM platforms (Salesforce, Zendesk, or similar)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ticket resolutionaccount configurationdata analysisticket routingproblem-solving

Soft Skills

written communicationattention to detailempathycustomer serviceprioritization