Customer Support Specialist II – Tactical

Teamworks

full-time

Posted on: 3/10/2026

Location Type: Remote

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💰 $80,000 - $100,000 per year

About the role

Own a full ticket queue across primary support channels
Diagnose and resolve technical, product, and bug-related issues across the Tactical product suite
Execute admin tasks and fulfillment requests accurately
Serve as a trusted cross-functional partner to the Product Success team
Document cases thoroughly, maintaining accurate records in Salesforce
Identify recurring ticket patterns and proactively surface opportunities to improve documentation
Partner with Product and Engineering to communicate customer feedback
Become a subject matter expert in at least one product area within 12 months

Background in human performance, strength & conditioning, sports science, athletic training, or military/tactical operations
Demonstrated ability to solve ambiguous problems independently
Strong written communication skills
Ability to own a high-volume ticket queue autonomously
Familiarity with at least one Teamworks product (S&C, AMS, Nutrition, or Hub) or a comparable performance management platform
Ability to obtain a CAC card (Common Access Card)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnose technical issuesresolve product issuesbug resolutionadmin tasks executiondocumentationticket managementproblem-solving

Soft Skills

strong written communicationcross-functional collaborationautonomous workindependent problem-solving

Certifications

CAC card