Operations Specialist
TeamViewer
full-time
Posted on:
Location Type: Hybrid
Location: Clearwater • Florida • United States
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About the role
- Supports global delivery execution by providing day-to-day operational coordination across hardware logistics and professional services operations
- Provides support for project governance, Frontline hardware order fulfillment, Frontline licensing
- Partners cross-functionally with Finance, Procurement, Sales, Solution Engineering, and other back-office teams
- Continuously reviews and improves processes and procedures, applies a “work smarter” mindset through automation and operational efficiency
- Helps ensure a consistent, high-quality customer experience
- Coordinates end-to-end hardware order fulfillment operations by creating POs
- Monitors and updates the software installation requirements for hardware per customer requirement
- Participates in inventory exercises, supports compliance documentation required by customs
- Addresses sales, procurement, and customer concerns regarding hardware logistics
- Participates in discussions to drive solutions and continuously improve processes
- Drives a “work smarter” mindset by identifying opportunities for automation and self-service
Requirements
- Proven experience in problem-solving roles supporting internal customers and vendors
- Ability to work independently and as part of a team
- Strong analytical and critical thinking skills
- Intermediate skills in Outlook, Word, Excel – basic skills in PowerPoint
- Familiarity with creating, updating, and supporting online ticket queues
- Essential for liaising with stakeholders and team members
- Important for managing multiple tasks, deadlines, and order documentation
- Ability to build strong relationships with team members and stakeholders
- Capable of working in a team individually and across multiple time zones
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational coordinationproject governancehardware order fulfillmentlicensingprocess improvementautomationinventory managementcompliance documentationproblem-solvinganalytical skills
Soft Skills
independent workteam collaborationcritical thinkingrelationship buildingstakeholder liaisontask managementdeadline managementcommunicationcustomer serviceadaptability